Thank you for shopping at Caraci Clothing. We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below.
1. Eligibility Criteria for Returns
- To be eligible for a return, the item must be unused, unworn, and in the same condition as received.
- The return must be initiated within 14 days from the date of purchase.
- The original tags, labels, and packaging must be intact.
2. Return Process
- To initiate a return, please email firstname.lastname@example.org with your order number and reason for the return.
- Our customer support team will provide you with a return authorization and further instructions.
- Please securely package the item and include the return authorization inside the package.
3. Return Shipping
- The customer is responsible for return shipping costs.
- We recommend using a trackable shipping service to ensure the safe delivery of the returned item.
- We are not liable for any lost or damaged returns during transit.
- Once we receive and inspect the returned item, we will process the refund.
- Refunds will be issued in the original form of payment.
- Please allow up to 5 business days for the refund to reflect in your account.
5. Non-Returnable Items
- Some items are non-returnable for hygiene reasons, such as intimate apparel, swimwear, and earrings.
- Final sale items, including clearance or discounted items, cannot be returned.
- We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item.
7. Damaged or Incorrect Items
- In the rare event that you receive a damaged or incorrect item, please contact our customer support team immediately.
- We will arrange for the return of the item and provide a replacement or refund, depending on availability.
8. Contact Us
- If you have any further questions or need assistance regarding our return policy, please email email@example.com or reach out to our customer support team.
At Caraci Clothing, we strive to ensure a seamless shopping experience for our customers. We appreciate your understanding and cooperation in following our return policy guidelines.